Martin Luther King Day

Conflict Complaints Division

Leadership

Candace B. Glover

Director of the Conflict Complaints Division

Candace B. Glover is Director of the Conflict Complaints Division within the Office of the Assistant Secretary for Civil Rights in Washington, DC. In this capacity, she is primarily responsible for the overall direction, management, and processing of conflict of interest and highly sensitive Equal Employment Opportunity (EEO) complaints of discrimination for USDA. More …

 

Who We Are

Three OASCR employees in a meeting

The Office of the Assistant Secretary for Civil Rights (OASCR), through the Conflict Complaints Division (CCD), provides a wide range of services to management and staff employees of the Office of the Secretary, Departmental Management, staff offices and USDA mission areas and agencies.

 

 

What We Do

Three OASCR employees reviewing a document

  • Management and administration of the EEO complaint process, electronic case file management, and tracking and reporting systems for serviced offices.
  • Monitoring the compliance of settlement agreements.
  • Drafting Final Agency Decisions (FADs) for conflict cases.
  • Program support in the areas of Equal Employment Opportunity Commission (EEOC) Management Directive - 715 (MD-715), EEO Training and dissemination of informational and educational materials for serviced offices.
  • Preparation of the Corporate Services No Fear Act Report to Congress (No Fear Report) and the EEO-462 Report to the EEOC.
  • Conducting EEO training for Departmental Management offices, subcomponents and non-Departmental Management staff offices.
  • Drafting Civil Rights Impact Analyses (CRIA) for USDA staff offices without a civil rights staff reorganizing for serviced offices on an as-needed basis; and
  • Advice, guidance and technical assistance on creation of a positive work environment free from discrimination.

 

What Constitutes A Conflicts Case?

A USDA/OASCR employee reviewing a conflict caseCCD will process complaints when it is determined a named individual has sufficient involvement in the facts of the matter so as to create a conflict of interest for their Civil Rights office to process the complaint. CCD will assess if complaints meet the conflict of interest criteria and reserves the right to return complaints to the agencies when it determines that no actual conflict exists. Please contact CCD at CCDInfo@ascr.usda.gov.

 

Filing a Discrimination Complaint with Conflict Complaints Division

Three OASCR employees having a conversation in the Assistant Secretary's OfficeUpon receipt of a Notice of Right to File (NRF) from an EEO counselor, you or your authorized representative may complete the USDA Employment Discrimination Complaint Form, or write a letter detailing the allegations of discrimination. You or your authorized representative must sign the complaint form or letter. The formal complaint must contain all of the information requested in the form. Incomplete information may delay the processing of your complaint.

Persons with disabilities who wish to file a formal complaint with CCD, who require alternative means for communication of information (Braille, large print, audiotape, etc.), should contact USDA's TARGET Center at (202) 720-2600 (voice and TDD).

Please send your completed complaint form or letter to us by mail, fax or email using the information on the OASCR "Contact Us" page.

 
Contact Us

To inquire about filing an EEO complaint, please contact the Conflict Complaints Division at CCD_Informal@ascr.usda.gov

To inquire about the status of your formal complaint, please contact us CCDInfo@ascr.usda.gov

 

Federal EEO Processing Timeframe: Quick Facts

  • The complainant must contact an EEO Counselor within 45 days from the day the discrimination occurred.
  • A formal complaint must be filed within 15 days from the date the complainant receives the NRF letter from the EEO Counselor.
  • The Agency has 180 days from the day the complainant filed their complaint to complete the investigation or 120 days if the case is a "mixed case." (Please see the MSPB link below to determine MSPB jurisdiction.)
  • Timeframes for amended and consolidated cases will be extended.

 

Supplementary Links

EEOC Federal Sector EEO Complaint Overview

Find Your Nearest EEOC Field Office

MSPB Jurisdiction (Mixed Cases)

 

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Conflict Complaints Division | Office of the Assistant Secretary for Civil Rights

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